About Rhythm:
Rhythm is at the forefront of remote monitoring for implanted cardiac devices, managing the care of over 100,000 patients. Our leading patient management platform is designed to enhance patient outcomes and streamline the workflow for healthcare providers. As we continue to innovate and expand our offerings, we are seeking a results-driven Senior Client Success Manager to join our team and play a pivotal role in cultivating new, and existing client relationships, and growing the scope of our partnerships.
About the Role
Reporting to the Director of Account Management and Implementation, the Senior Client Success Manager (CSM) will be a key relationship holder with our clients and be responsible for identifying and owning growth opportunities, retention, churn, upsells, and platform adoption, and for the client’s total service experience and satisfaction with Rhythm.
The successful candidate will have experience building strategic relationships and interacting with practice/hospital leadership, physicians and clinic staff, technology - plus, enjoy working cross-functionally with our internal team.
The role requires programmatic thinking, paired with a growth mindset, to ensure Rhythm provides an unsurpassed customer experience and creates an outstanding brand impression as they serve the client and address challenges.
Responsibilities
Qualifications
Location
This position is US-based and will be located in either our Brooklyn, NY office or Rockville, MD office. You will be expected to be present in the office at least 2 days per week.
How We'll Take Care of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and other such rewards. As a member of the Client Success Team, you can expect your pay to be comprised of 60% Base Salary and 40% Inventive-Based Pay that is rewarded Semi-Annually.
Total Pay Range (Base and Incentive)